Off SoHo Suites Hotel

Good location, but apartment needs...

• What did you like most?
  Good location with easy access to several subway lines (including the J from JFK airport), and plenty of places to eat and drink nearby (particularly recommend Spaghetti Incident for superb pasta at a reasonable price). Close to Chinatown and Little Italy. There is someone on reception 24/7, which is helpful - staff were friendly, and we were able to leave our luggage securely on the day we left as our flight wasn't until the evening. Although the decor and equipment in the apartment are dated, it was clean, and towels were changed every day. The bed and sofa bed were comfortable, and there was enough room for the 4 of us.
• Was there anything you didn't like?
  The decor of the apartment is very dated, and the doors don't fit properly. There are lots of cupboards in the kitchen (again with lopsided doors) but very little in the cupboards - there was the bare minimum for 4 people of cups, glasses, plates etc. The fridge is very noisy, which was particularly noticeable at night, and when we looked to unplug it overnight, the wiring on the plug was bare and dangerous. We didn't do any cooking, but it seemed odd that there was a notice up effectively saying not to cook as this would set off the fire alarm. We arrived following a torrential rainstorm, and the corridor outside was soaked from water having come through the roof, although our apartment was dry. This may just be a reflection of NYC hotel prices, particularly on the marathon weekend, but $500 a night is not good value for money for an apartment a little bit away from the main tourist areas.

Off SoHo fell off...

• What did you like most?
  That i got my $1000+ back.
• Was there anything you didn't like?
  -1)The leaking roof, sending a flood throughout the hotel. -2)The staff did not readily have a backup plan/sister hotel to send their guests in an emergency. -3)Managment dragging their feet on refund. -4)Managments treatment of international guests on refund on the guests' day of stay. -5)Kinda suspicious that Hotel COULD NOT process my stay in one charge... $1046+. Was it because stealing/not refunding over $1000 is a felony in NYState??(I got my $ back)